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Data deletion

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You can delete your TraininGo account and all associated data at any time, from the app or by email. This page explains how and what is deleted.

1. How to request it

  • In the app: Profile › Delete account. Once you confirm, we immediately delete your account and all its data from our servers and from your phone.
  • If you no longer have the app, email contact@cydtechnology.com from the address you sign in with, with the subject “Delete my TraininGo account”.
  • If you signed in with Google or Apple, say so in the message so we can identify your account.

2. Data on your device

Data stored only on your phone is removed when you uninstall the app or clear its data from the system settings.

3. What is deleted

  • Your account, profile and health data.
  • Synced routines, sessions, meals, fasts, hydration, streaks and AI plans.
  • Access codes and AI usage history linked to your account.

4. What is kept

Purchase records that Google Play, the App Store or RevenueCat must keep by law or for tax purposes. Deleting your account does not cancel an active subscription: cancel it from the store.

5. Timelines

  • We acknowledge your request within 72 hours.
  • From the app, deletion is immediate. By email, it is completed within 30 days and we confirm it by email.

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